Front Office/Customer Service Representative

Closets By Design Niagara; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Advancement opportunities

Paid time off

Training and development

Front desk training

Paid holidays

Health benefits

Job summary

Closets by Design Niagara is seeking an enthusiastic Front Office/Customer Service representative to support daily office operations and assist the sales team. You will answer calls, book appointments, greet visitors, and provide administrative support with a friendly, professional demeanor.

The ideal candidate has office experience, excels in Microsoft Office, and communicates clearly both verbally and in writing. No degree required; we value a strong work ethic and customer-oriented attitude.

Qualifications

• No degree required; office experience preferred.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong organizational skills.
• Strong verbal and written communication.
• Customer-oriented, friendly and enthusiastic.
• Strong work ethic.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Skills

Microsoft Office

Phone etiquette

Organizational skills

Verbal communication

Written communication

Customer orientation

Work ethic

Tools

CRM

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Benefits

• Paid training for front desk and ongoing professional development
• Paid holidays and paid time off.
• Health benefits. Not available at all locations.
• Open door policy with your manager.

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Responsibilities

• Answer and direct incoming phone calls and be responsible for booking appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Requirements

• No degree is needed. We are looking for candidates with office experience.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Strong work ethic.
• Strong verbal and written communication skills.
• Customer oriented, friendly and enthusiastic.

Closets by Design - Overview

• Closets by Design is a nationally recognized leader in home organizing systems.
• We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver
• Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.