front office clerk, hotel

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

Tasks

1. Register arriving guests and assign rooms
2. Process group arrivals and departures
3. Take, cancel and change room reservations
4. Provide information on hotel facilities and services
5. Provide general information about points of interest in the area
6. Process guests' departures, calculate charges and receive payments
7. Maintain an inventory of vacancies, reservations and room assignments
8. Clerical duties (i.e. faxing, filing, photocopying)
9. Answer telephone and relay telephone calls and messages
10. Assist clients / guests with special needs
11. Contact customers to deliver requested wakeup calls