Front Office Agent-RRCR

Great Canadian Entertainment; Richmond; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Gaming und Unterhaltung sucht einen Front Office Agenten, der für einen hervorragenden Kundenservice und die Verwaltung von Buchungen verantwortlich ist. In dieser Rolle sind Sie das Gesicht des Unternehmens und tragen zur Schaffung einer einladenden Atmosphäre bei. Sie werden aktiv mit Gästen interagieren, ihre Bedürfnisse erfüllen und sicherstellen, dass alle Abläufe reibungslos ablaufen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Inklusives Arbeitsumfeld

Technologie zur Unterstützung der Arbeit

Lernmöglichkeiten von Branchenführern

Unterstützung für Innovation und Vielfalt

Engagierte Unternehmenskultur

Qualifications

• Mindestens 2 Jahre Erfahrung im Front Office.
• Lebensmittelsicherheitszertifikat erforderlich.

Responsibilities

• Begrüßen Sie Gäste und buchen Sie Zimmer.
• Verwalten Sie Nachrichten und Zahlungen der Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office

Education

High School Diploma

Relevante postsekundäre Ausbildung

Tools

Opera/Fidelio

Job description

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Job Description

Under the supervision of the Manager, Front Office, this position handles guest check-in and check-out, payments, and message/document management, contributing to a safe and welcoming environment for all team members. Ensures policy adherence, motivates and leads by example, and supports a learning environment.

Key Responsibilities

• Greet guests, book rooms, and enter details in Opera/Fidelio
• Make restaurant reservations and provide resort information
• Handle reservations during busy periods
• Manage guest messages via telephone and fax
• Arrange travel and handle cashier duties including currency exchange
• Coordinate special services like laundry and room service
• Report issues to maintenance or housekeeping
• Prepare guest bills, explain charges, and process payments
• Communicate effectively with operational departments
• Build relationships with guests, staff, and stakeholders
• Ensure compliance with licensing, health, and safety regulations
• Perform additional duties as assigned

Qualifications

• High School Diploma or relevant post-secondary education/experience
• At least 2 years front office experience
• Food Safety Certification
• Ability to pass Criminal Background Check
• Excellent communication and customer service skills
• Proficiency in MS Office

Work Environment

Typical hotel and back-office environment, with standing for long periods.

About Us

Great Canadian Entertainment, established in 1982, is a leading gaming and entertainment company with 25 properties across Canada, featuring extensive gaming, dining, and hospitality facilities. Our vision is to be the top gaming, entertainment, and hospitality provider, with a mission to deliver outstanding experiences and value.

Benefits

• Inclusive, collaborative work environment
• Tools and technology to support your work
• Opportunities to learn from industry leaders
• Supportive of innovation and diversity
• Fun and engaging workplace culture

We are committed to diversity and inclusion, providing equal employment opportunities regardless of race, religion, gender, or disability. Only shortlisted candidates will be contacted for interviews.