Front Office Agent-RRCR

Great Canadian Entertainment; Richmond; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Desk Agent to provide exceptional service to guests at River Rock Casino Resort. The role involves managing guest check-ins and check-outs, handling reservations, and ensuring a welcoming atmosphere. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence, contributing to memorable guest experiences.

Qualifications

• Exceptional interpersonal and communication skills required.
• Guest service experience is essential.
• Ability to handle multiple tasks and projects.

Responsibilities

• Manage guest arrivals and departures efficiently.
• Book guests into rooms according to reservations.
• Perform cashier duties and process payments.

Skills

Interpersonal Skills

Communication Skills

Guest Service Experience

Computer Literacy

Ability to Multitask

Education

Serving It Right Certification

Tools

MS Office

Opera

Job description

River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in conversation, taking hotel room reservations, and processing payments. You will be able to win guests with your personable demeanor and your conversational skill. You will provide our guests with personal service and attention that exceeds their expectations which will encourage them to come back.

Other Duties and responsibilities for our Front Desk Agent will include :

• Books guests into their rooms according to their reservations, requests and availability
• Provides guests with resort and facility information
• Takes room reservations when needed
• Performs cashier duties, processing payments and foreign currency exchange
• Handles telephone and fax messages for guests
• Coordinates any special services requested such as laundry, room service and additional room inventory
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications :

• Exceptional interpersonal and communications skills
• Guest service experience
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Computer literacy in MS Office; Opera an asset
• Front Desk experience an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE’s Values on the job : Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule. The scheduled hours of work will be based on business needs.