Front Office Agent (12 Month Contract) Full Time

WE ARE LOOKING FOR A Full-time Front Desk Agent (12 Month Contract)

We are excited to share that Hyatt Regency Calgary has an opportunity for people who love helping people.

Please join our Front Office team as a Front Office Agent. This exciting position was designed for our Guests to have a seamless check-in and check-out experience.

WHAT IS EXPECTED OF ME IN THIS ROLE?

1. Assisting guest with check in and checkout
2. Cashiering: Handling payments during check in and check out procedures.
3. Assisting guests with luggage to and from their guestrooms
4. Assisting with Valet parking vehicles
5. Answering phone calls
6. Handling guest concerns and inquiries and involving managers when needed.
7. Providing guests with information about local attractions, restaurants in and around Calgary
8. Arranging tours and excursions to Canmore, Banff, Lake Louise & Jasper etc.
9. May be required to lift up to 50lbs
10. Valid work authorization for Canada
11. Rotating shift schedule, Morning/Afternoon/Overnights
12. Valid Canadian driver’s license with 3 year history

Qualifications:

1. Previous Front Desk experience is required.
2. Knowledge of OPERA PMS and other PMS is an asset.
3. Previous hospitality experience in a fast paced guest facing environment

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY?

1. Extended Health Benefits for you and your dependents and paid medical days.
2. Employer RRSP Matching Contributions.
3. Discounted Parking.
4. Discounts at our on-site restaurant Thomsons Kitchen/Bar.
5. Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
6. Tuition reimbursement program and career development program, Leading@Hyatt.
7. Complimentary meal during shift.
8. Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
9. Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
10. Opportunities to participate in our Hyatt Calgary LGBTQ2S+ diversity group and youth hiring programming; RiseHY
11. 2025 Great Place To Work Certified
12. Rainbow Registered
13. Global Biorisk Advisory Council STAR Facility accredited

About Hyatt Regency

Being part of our Hyatt Regency Calgary family means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, we care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

This role will typically allow a minimum of 30 hours per week.

The starting hourly rate for this role is $19 CAD per hour.

Visit careers.hyatt.com to apply.