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Hyatt is seeking a Front Office Agent for their luxury boutique hotel in Downtown Toronto. This role involves guest registration, managing inquiries, and ensuring a smooth check-in process. Ideal candidates will excel in customer service and communication, contributing to an exceptional guest experience.
About Toor Hotel – Part Of JDV By Hyatt
TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites feature floor-to-ceiling windows with stunning city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, making TOOR Hotel a sanctuary designed to inspire connections and a spirited lifestyle.
Duties and responsibilities for the Front Office Agent role:
About You
Front Office Agents handle guest registration, communicate hotel services and promotions, and contribute to the guest experience through refined conversations. Responsibilities include processing payments, answering calls, providing hotel and city information, handling foreign currency, and resolving guest complaints. Candidates must reside in Canada with legal working rights.
This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.