Front Office Agent

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hospitality team at Fairmont Banff Springs as a Front Desk Reception Agent. This role is essential in delivering exceptional guest experiences, overseeing check-ins/check-outs, and promoting hotel services. Ideal candidates are customer service oriented, fluent in English, and adaptable for flexible shifts. The position offers a starting rate of $19.59 per hour with growth opportunities and comprehensive benefits.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package (Medical, Vision, Dental)

Defined Contribution Pension Plan

Employee travel program

Discounts on food & beverage

Qualifications

• Previous front desk or customer service experience required.
• Flexible availability for shift work including weekends and holidays.
• Strong administrative skills and ability to handle bookings.

Responsibilities

• Provide professional and friendly service to all guests.
• Greet check-ins/outs and respond to guest inquiries.
• Handle guest requests and document any issues.

Skills

Customer Service

Administrative Skills

Flexibility

Proficient in English

Ability to Handle Payments

Tools

Property Management System (PMS)

Job description

Are you passionate about delivering exceptional service and creating memorable experiences for guests Join our team at Fairmont Banff Springs as a Front Desk Reception Agent where you will be at the forefront of our guest experience.

Starting Rate : $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include :

Reporting to the Front Desk Manager responsibilities and essential job functions include but are not limited to the following :

• Provide professional friendly and engaging service to all guests
• Greet check in / out settle accounts and respond to all guest inquiries
• Handle and document guest requests or issues ensure follow-up and resolution
• Promote hotel facilities and upsell room brands to drive revenue
• Adhere to hotel policies procedures safety and perform other duties as assigned

Qualifications :

Your Skills & Qualifications :

• Flexible availability for shift work including overnights weekends and holidays
• Experience using a Property Management System (PMS)
• Previous front desk or customer service experience
• Proficient in English (verbal and written); second language an asset
• Strong administrative skills (e.g. accurate data entry documentation filing)
• Ability to manage booking systems and process guest check-ins / check-outs
• Familiarity with handling payments billing and guest account settlement

Additional Information :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

Employment Type :

Full-time

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Experience : years

Vacancy : 1

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