Front Office Administrator- CSE

Equest; Fort McMurray; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Administrator to join their dynamic team at Oilsands lodges. This role focuses on delivering exceptional customer service and administrative support, ensuring a seamless experience for guests. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities and attention to detail. With a commitment to diversity and inclusion, this company values varied skills and experiences, making it an excellent opportunity for those looking to contribute to a respectful workplace while advancing their career in a supportive environment.

Qualifications

• Previous hotel experience in a front desk capacity is an asset.
• Strong organizational and time management skills are essential.

Responsibilities

• Provide administrative support to the Front Office Supervisor.
• Handle guest inquiries and reservations both in person and over the phone.

Skills

Customer Service

Data Entry

Microsoft Office

Hotel Reservation Systems

Multitasking

Attention to Detail

Time Management

Verbal Communication

Written Communication

Job description

Civeo Services is currently looking to fill a position for a Front Office Administrator (FOA) at our Oilsands lodges. The successful candidate will be responsible for providing administrative support with a particular focus on reservations and customer service. The FOA will work as a member of the Front Office Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated supervisor, the successful candidate will work 20 days on and 10 days off rotation,10-hour shifts which may include days, nights, weekend shifts and statutory holidays.

Key Responsibilities :

• Providing administrative support to the Front Office Supervisor
• Data Entry
• Guest Services (handling reservation and guest inquiries both in person and over the telephone)
• Provide exceptional customer service
• Other duties as assigned

Qualifications :

• Ability to meet deadlines (email, telephone inquiries, guest inquiries)
• Computer literate with Microsoft Office programs, and Hotel reservation systems
• Must be willing to work shift work
• Previous hotel experience working in a front desk capacity is an asset
• Attention to detail and problem-solving ability
• Ability to work independently with little supervision
• Ability to multitask and work in a fast paced environment
• Possess a positive, friendly and professional attitude
• Ability to work well with peers in a group environment
• Excellent verbal and written communication skills
• Excellent organizational and time management skills

Working Conditions

• Ability to work in rotational shifts in a remote environment
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.