Front of House Team MemberClient SpecialistVancouver, Canada

Barry's Dubai; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A premier fitness studio in Vancouver is looking for a Front of House Team Member / Client Specialist to provide exceptional customer service and assist clients. Responsibilities include managing memberships, greeting customers, and ensuring a welcoming atmosphere. We seek friendly, detail-oriented individuals who are passionate about fitness and community building.

Qualifications

• Candidates must be at least 18 years old.
• Availability for three shifts, including a weekend day.
• Friendly, outgoing personality and enjoys social interaction.

Responsibilities

• Deliver first class customer service at all times.
• Greet, assist, and check in customers.
• Manage the studio membership database.

Skills

Strong customer service skills

Excellent communication skills

Patient and courteous listener

Team player

Ability to prioritize and work in a fast-paced environment

Attention to detail

Job description

Overview

Front of House Team Member / Client Specialist — Vancouver, Canada

As the first line of contact for Barry’s members, you will provide superior customer service while assisting with class selections, Fuel Bar orders, and merchandise purchases. You should be excited about meeting and greeting customers and helping build a strong Barry’s community.

Key Responsibilities

• Deliver first class customer service at all times
• Greet, assist and check in customers
• Respond to customer questions at the studio, by phone and by email
• Manage the studio membership database, register new clients, process membership payments, and maintain the client base
• Ensure a clean and welcoming atmosphere at all times
• Guide customers regarding latest studio promotions, membership discounts and special events
• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot
• Customize service to each customer’s needs
• Maintain product knowledge for all studio retail operations
• Maintain a flexible schedule, including weekends, holidays, mornings or nights

Required Experience & Qualifications

• Strong customer service skills
• Availability for three shifts, including a weekend day
• Friendly, outgoing personality and enjoys social interaction
• Enthusiasm for the studio and the job
• Patient, courteous listener with empathy
• Can-do attitude in responding to client requests
• Cooperative and optimistic attitude
• Ability to prioritize and work in a fast-paced environment
• Attention to detail and commitment to club appearance and cleanliness
• Team player with professional appearance and behavior
• Excellent communication skills
• Passionate about fitness and excited to be part of Barry’s team
• Candidates must be at least 18 years old

Equal Employment Opportunity

Barry’s is an equal employment opportunity employer and will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity or any other legally protected status. Applicants needing accommodation for the application process may contact the People and Culture Department at [e-mail] or 323-673-0222.

Location

Vancouver, Canada