Front of House Supervisor - Chick-fil-A Heartland

Chick-fil-A; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A well-known quick-service restaurant in Mississauga is seeking a Full-time Front of House Supervisor. This role involves leading front-of-house operations during shifts and ensuring customer satisfaction. The ideal candidate will have management experience and strong leadership skills. Benefits include flexible scheduling, competitive pay, and professional development opportunities.

Benefits

Flexible Scheduling

Guaranteed time off every Sunday

Complimentary Meals

Career advancement opportunities

Scholarships up to $25,000 per year

Qualifications

• Experience as a manager in a fast-paced environment.
• Strong leadership skills with a focus on guest service.
• Ability to train and mentor team members effectively.

Responsibilities

• Lead all front-of-house operations during assigned shifts.
• Supervise team performance and customer experience.
• Monitor customer feedback and address concerns promptly.

Skills

Arabic Speaking

Marketing & Promotions

Access Control System

Apache Tomcat

Business Intelligence

Back Office

Job description

Who We Are

Chick-fil-A is a locally owned and operated quick service restaurant widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment where you can learn practical hospitality skills and explore career opportunities. We are not only in the chicken business but also in the people business. As part of our team, you will be supported by caring leadership that seeks to develop your talents and provide opportunities for growth as a professional, leader, and skilled individual.

Position Overview

We are hiring a Full-time Front of House (BOH) Supervisor to join our leadership team. The FOH Supervisor is responsible for leading all front-of-house operations during assigned shifts, ensuring team performance, customer experience, and adherence to Chick-fil-A's hospitality and service standards. This role oversees team leaders and team members, supports scheduling and compliance, and collaborates with management to drive business results.

If you are passionate about leadership, guest service, and growth within a dynamic organization, this role is for you!

What You'll Do

• Take full ownership and accountability for the shift and all FOH team members during the shift.
• Oversee daily FOH operations, including assigning team members to stations and managing flow of service.
• Ensure adherence to Chick-fil-A hospitality standards and customer service protocols.
• Monitor customer feedback and satisfaction scores, addressing issues and implementing improvements as needed.
• Resolve guest concerns promptly and professionally, ensuring an exceptional customer experience.
• Ensure accurate cash handling and security protocols are followed at all times.
• Provide real-time coaching and constructive feedback to FOH Team Members and Team Leaders.
• Manage day-to-day business activities, shift organization, and restaurant needs.
• Train and mentor team members on guest experience, speed of service, and complaint resolution.
• Execute all Chick-fil-A service models, including Winning Hearts Every Day, First & Second Mile Service, and the Recovery Model.
• Ensure compliance with restaurant policies, safety standards, and operational procedures.
• Partner with other leaders and the Operator to drive performance and team success.

Work Hours

• Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday.
• Closed Sundays.

Why Join Chick-fil-A Heartland

• Flexible Scheduling: We do our best to accommodate personal and family commitments.
• Closed Sundays: Enjoy guaranteed time off every Sunday.
• Work with the Operator: An independent business person responsible for restaurant operation, investing in employee development and teaching important business skills.
• Competitive Pay: With transparent, performance-based raise opportunities.
• Complimentary Meals: Enjoy a free meal during every shift.
• Professional Development: Leadership training, mentorship, and career advancement opportunities.
• Scholarships: Up to $25,000 per year in education support.

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal opportunity employer. We are committed to a work environment free from discrimination and in compliance with Ontario Employment Standards. If you require accommodation during the hiring process, please reach out. We strive to provide an inclusive and accessible candidate experience and will make arrangements as needed.

Required Experience: Manager

Key Skills

Arabic Speaking, Marketing & Promotions, Access Control System, Apache Tomcat, BI, Back Office

Employment Type: Full-Time

Experience: Years

Vacancy: 1