Front of House Supervisor

Boston Pizza International, Inc. (New Glasgow); Calgary; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Leadership Training Program

Boston Pizza Scholarship Program

Mentorship programs

Job summary

Boston Pizza in Calgary is looking for a Front of House Closing Supervisor to support daily operations, lead the FOH team, and ensure outstanding guest experiences from start to finish.

You will partner with the General Manager on training and performance management, uphold food safety and brand standards, and foster a positive, fast-paced workplace. This role offers career growth and engaging mentorship opportunities.

Qualifications

• Minimum customer service experience in a fast-paced restaurant.
• Strong leadership and time-management skills.
• Ability to train and coach front-of-house staff.

Responsibilities

• Lead by example and mentor FOH staff.
• Assist in daily operations and scheduling.
• Ensure guest satisfaction and handle service issues.
• Uphold safety and brand standards.

Skills

Leadership

Customer service

Communication

Time management

Job description

Overview

Front of House (FOH) Closing Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Min

CAD $17.25/Hr.