Front of House Supervisor

Boston Pizza International, Inc.; Strathmore; On-site; CAD 21,000 - 28,000; Full time

Job summary

Boston Pizza International, Inc. is seeking a Front of House Supervisor to assist the General Manager with daily operations and lead the FOH team to deliver outstanding guest experiences.

The role emphasizes training, staff development, and maintaining brand standards in a dynamic dining environment. The ideal candidate will demonstrate strong leadership, a customer-service focus, and the ability to manage performance in a fast-paced setting while fostering a positive and safe workplace culture.

Qualifications

• Experience leading front-of-house teams in a restaurant environment.
• Strong communication and coaching abilities.
• Ability to manage time and prioritize tasks in a fast-paced setting.

Responsibilities

• Lead by example and support FOH team during peak service periods.
• Coach and develop front-of-house staff, including performance feedback.
• Ensure guests have a positive dining experience through excellent service standards.
• Collaborate with the General Manager on daily operations and training.
• Uphold Boston Pizza brand standards, safety, and food safety policies.

Skills

Leadership

Customer service

Team supervision

Job description

Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Pay Range: $15.00 - $20.00 CAD Hourly Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!