Front of House Staff (Part-time) - River Run

City of Guelph; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A vibrant community organization in Guelph is seeking Front of House Staff at the River Run Centre. The role involves supervising theatre activities, assisting volunteers, and managing bar inventory. Ideal candidates will have strong customer service skills, a Grade 12 Diploma, and current Smart Serve Certification. Pay ranges from $20.20 to $21.26 per hour, with shifts primarily during evenings and weekends.

Qualifications

• Completion of a Grade 12 Diploma.
• Strong customer service skills.
• Ability to work well with volunteers in a team environment.
• Knowledge of theatre and/or concession services.
• Comfortable handling cash and inventory.
• Experience with POS systems including Debit/Credit is an asset.
• Ability to do light lifting of bar and concession inventory.
• Capable of multi-tasking.
• Ability to work under pressure.
• A professional and positive attitude when dealing with co-workers, volunteers and patrons is essential.
• Ability to work without supervision.
• Current Smart Serve Certification.

Responsibilities

• Supervising the individual levels of the theatre.
• Monitoring patron activity.
• Assisting the volunteers in their positions as needed.
• Counting floats and deposits.
• Stocking bar inventory.
• Bar inventory count-in and out.
• Assisting in emergency situations.
• Other duties as assigned.

Skills

Strong customer service skills

Ability to work well with volunteers

Knowledge of theatre/concession services

Experience with POS systems

Ability to multi-task

Ability to work under pressure

Professional and positive attitude

Current Smart Serve Certification

Education

Grade 12 Diploma

Job description

Why Guelph

The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Located in the heart of downtown Guelph, the River Run Centre is a magnificent performing arts center that opened in October 1997. The Centre houses a 786-seat Main Stage Theatre, the 225-seat Studio Theatre and the large Canada Company Hall, a communal lobby which is also multi-purpose.

Position Overview

Resumes are being accepted for the position of Front of House Staff at the River Run Centre within the Culture and Recreation Department. The successful candidate will be involved in a variety of tasks to support the success of an event. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Hours of Work10-20 hours per week, shifts will vary and are primarily evenings and weekends (including holidays).

Duties and responsibilities

• Supervising the individual levels of the theatre.
• Monitoring patron activity
• Assisting the volunteers in their positions as needed.
• Counting floats and deposits.
• Stocking bar inventory.
• Bar inventory count-in and out.
• Assisting in emergency situations.
• Other duties as assigned

Qualifications

• Completion of a Grade 12 Diploma.
• Strong customer service skills.
• Ability to work well with volunteers in a team environment.
• Knowledge of theatre and/or concession services.
• Comfortable handling cash and inventory.
• Experience with POS systems including Debit/Credit is an asset.
• Ability to do light lifting of bar and concession inventory.
• Capable of multi-tasking.
• Ability to work under pressure.
• A professional and positive attitude when dealing with co-workers, volunteers and patrons is essential.
• Ability to work without supervision.
• Current Smart Serve Certification.

Rate

$20.20 - $21.26 per hour

How to applyQualified applicants are invited to apply using our online application system by Friday, August 22, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.