Front of House Manager - Model Milk

Concorde Entertainment Group; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative restaurant in Calgary is seeking a Front of House Manager to lead operations and enhance guest experiences. This role involves managing staff, ensuring high service standards, and overseeing budgeting and inventory. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to create memorable dining experiences. Join a team that values creativity and collaboration, where your contributions will help shape the restaurant's success. If you're ready to take the next step in your career and thrive in a dynamic environment, this opportunity is for you.

Benefits

Competitive annual salary + gratuities

Duty meals

2 weeks' vacation

Paid leave for sick and bereavement

Extended health benefits after 90 days

25% food & beverage discount

Qualifications

• 3+ years in a comparable role with similar guest capacity.
• Advanced knowledge of guest services and food and beverage.

Responsibilities

• Manage front of house operations and ensure high service levels.
• Forecast sales and assist employees in meeting goals.
• Delegate tasks and manage staff workloads effectively.

Skills

Guest Services

Budget Analysis

Leadership Skills

Communication Skills

Conflict Resolution

Education

Bachelor Degree

Tools

POS System

Microsoft Office Suite

Job description

Job Description:

Job information Front of House Manager - Model Milk from the Company Concorde Entertainment Group, this latest Front of House Manager - Model Milk job vacancy is located in the city Calgary, AB T2S 0A8 located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Restaurant field have been opened and published up to the specified time.

Job Responsibility:

ABOUT THE POSITION

A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

WHO WE ARE

Built around a series of conversations amongst ourselves, the first thing we did was throw out all checklists, pre-conceptions and rules that govern what a "good" restaurant ought to be. Instead, we focused on things we all love about restaurants and what we loved about this amazing space. During this process we feel like friendships have been forged and a wonderful old space has been given new purpose and a new life. We created a restaurant where you can experience food that is both classic and original, both innovative and comforting.

WHAT WE OFFER

• Competitive annual salary + gratuities
• Duty meals
• 2 weeks' vacation
• Paid leave for sick and bereavement
• Extended health benefits after 90 days for employees working 28+ hours per week.
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO

• Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
• Effectively manage consistent cooperation and communication between the front and back of house staff.
• Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
• Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
• Forecast sales to formulate goals and assist employees to meet goals.
• Manage personal promo budget and report any overages to General Manager.
• Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Ensure that all team members are trained to anticipate guests' needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Delegate appropriate tasks and manage staff workloads.
• Provide instruction for staff members and coach employees to improve learning and enhance performance.
• Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
• Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
• Work overtime when needed and assist the workload of other.
• Execute any other tasks required.

WHAT YOU HAVE

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
• Previous experience working events is considered an asset.
• Advanced knowledge of industry best practices, guest services and food and beverage.
• Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
• Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
• Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program.
• Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
• Working knowledge of applicable employment related legislation.
• Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
• Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
• Valid Food Safe Certification.
• Ability to stand for extended periods of time and lift 50lbs.
• Comfortable using Microsoft Office Suite.
• Possess high professional ethics and avoid extreme familiarity or conflicts with other.
• Must be over 18 as alcohol service and open scheduling availability is a requirement.

Keywords : Calgary jobs

Closed Date : 2025-05-28