Front of House Manager

Boston Pizza International, Inc. (New Glasgow); Town of Sylvan Lake; On-site; CAD 50,000 - 65,000; Full time

Job summary

Boston Pizza, a leading casual dining restaurant in Canada, is seeking a Front of House Manager. This role supports daily operations, coaches the Front of House team, and ensures excellent guest experiences while fostering a positive workplace culture. Candidates should have strong leadership, organizational skills, and a passion for exceeding guest expectations.

Benefits

Flexible scheduling

Career growth opportunities

Boston Pizza Scholarship Program

Management Training Programs

Reward and recognition programs

Qualifications

• Experience in a team environment and hospitality.
• Commitment to guest satisfaction.
• Strong leadership abilities and team development focus.

Responsibilities

• Assist the General Manager with daily operations.
• Support training and development of Front of House team.
• Ensure an excellent dining experience for guests.

Skills

Leadership

Organization

Time Management

Coaching

Communication

Job description

Overview

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to a thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• Flexible scheduling that fits your lifestyle and promotes work-life balance
• Opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions, and mentorship initiatives
• A respectful culture and work environment where your feedback matters
• Reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works alongside team members, coaching in the moment
• Seeks continuous learning and skill development opportunities
• Achieves goals through strong organizational and time management skills
• Builds relationships by finding common ground and working cohesively with all team members
• Champions the 'Foundations of Hospitality,' Boston Pizza's Brand Standards, and Food Safety
• Communicates effectively, shares goals and challenges, and coaches the team for improvement
• Maintains a positive attitude and thrives in a fast-paced environment

Qualifications

Boston Pizza has been established for over 50 years and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years. We are committed to the development and growth of our team members, integrity, philanthropy, and innovation. If you enjoy working with people in a team environment and are committed to exceeding guest expectations daily, Boston Pizza is the place for you!