Front of House Manager

Clink Hostels; Toronto; On-site; CAD 57,000 - 65,000; Full time

Job summary

A hospitality company is seeking a Front of House Manager to oversee operations, ensuring exceptional guest experiences. The ideal candidate has at least 2 years of leadership experience, strong Revenue Management skills, and knowledge of the hospitality market. This full-time role offers competitive salary, growth opportunities, and unique employee benefits including free stays in hostels.

Benefits

Company pension contribution

Paid volunteer hours

Opportunities for growth and development

Free room nights in all Clink Hostels

Qualifications

• Minimum 2 years of Front Office leadership experience.
• Proven track record in Revenue Management.
• Strong knowledge of Dublin’s hospitality market.

Responsibilities

• Manage front office operations including check-in/check-out.
• Lead and inspire the Front of House team.
• Engage in continuous feedback with your team.

Skills

Front Office leadership experience

Revenue Management experience

Guest service excellence

People-oriented

Tools

Hotel PMS (MEWS)

Revenue management systems

Job description

Overview

Join to apply for the Front of House Manager role at Clink Hostels. We are actively recruiting for our Clink i Lár Hostel located in the heart of Dublin City. We are looking for a fun, bubbly and highly organised leader who can juggle multiple priorities while keeping the guests smiling. You will be the face of the hostel, ensuring smooth day-to-day operations and supporting the team to deliver exceptional service.

Reporting into the General Manager/Operations Manager, your overall responsibility will be the successful running of the Front Office Department, ensuring guests have everything they need for a memorable stay, and supporting the Reception Host Team and Security Teams with coaching, training and leadership. You will work with different heads of department within the hostel and the wider Clink team.

The front of house is the first interaction guests have on arrival and the last they see at departure. You have the power to create lasting positive memories for our guests.

What will I be doing?

• Overall responsibility for successful operation of the Lobby and Reception
• Oversee front office operations including check-in/check-out, reservations, time line management, and guest queries
• Lead and inspire the Front of House team
• Work with Revenue Management to optimise room and bed allocation
• Manage the front office budget, monitor occupancy, revenue and KPIs
• Proactively sell, upsell and engage with guests
• Maintain high standards of service, organisation and presentation
• Drive ancillary sales (travel shop items, tour tickets, café sales, etc.)
• Ensure compliance with health, safety and security regulations
• Engage in continuous feedback with your team; conduct shift briefings, weekly team meetings, and monthly manager meetings

Who are you?

• Minimum 2 years of Front Office leadership experience
• Proven track record in Revenue Management and commercial acumen
• Strong knowledge of Dublin’s hospitality market and competitor landscape
• Proficiency with hotel PMS (MEWS experience a plus), channel managers and revenue management systems
• Excellence in guest service and complaint resolution
• Experience running a Front Office team
• A natural people person who loves making others feel welcome

What’s in it for you?

At Clink, we celebrate individuality and offer a community of employees who connect with guests and share experiences. You will grow and develop, enjoy social events, have a say in our culture, and receive great benefits.

• Full Time Contract: 37.5 hours per week (5 shifts)
• Salary: €36,000 - €40,000 per annum DOE
• Company pension contribution
• Paid volunteer hours
• Opportunities for growth and development
• Free room nights in all Clink Hostels and other discounts

What else do I need to know?

Hospitality is 24/7; shifts include mornings, evenings, weekends, and occasional overnights. A more detailed job description available on request and discussed at interview. Start date is immediate; we will respond to successful applicants for interview. Clink on "Apply Now" to upload your CV and tell us why you are the person for the job.

We are an equal opportunities employer. Under GDPR, unsuccessful applicants will be removed from the system within one month and will not be passed to third parties.