Front of House (FOH) Manager

Chick-Fil-A WEM; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Chick-fil-A West Edmonton Mall is looking for an experienced Front of House (FOH) Manager to lead restaurant operations. The ideal candidate will possess leadership experience in hospitality, drive profitability, and ensure exceptional guest experiences while training and developing their team.

Benefits

Sundays off

Leadership development and career growth opportunities

Scholarship opportunities (up to $25,000 per year!)

Employee meal discounts

On-the-job coaching & leadership training

Flexible scheduling

Fast-paced, rewarding work environment

Qualifications

• 12+ months of leadership experience in a fast-paced restaurant or hospitality setting.
• Ability to motivate and coach team members to meet high standards.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Oversee daily FOH operations ensuring high service standards.
• Train and develop team members for exceptional service.
• Manage shift profitability through effective labor and cost control.

Skills

Leadership

Communication

Problem-Solving

Organization

Team Development

Job description

Job Posting – Front of House (FOH) Manager

Chick-fil-A West Edmonton Mall is seeking an experienced and dynamic Front of House (FOH) Manager to lead and oversee our bustling restaurant operations. This role is ideal for a passionate leader with at least 12 months of leadership experience in the front of house within the restaurant or hospitality industry. As a FOH Manager, you will be responsible for leading the team, driving profitability, and maintaining high operational standards to deliver an exceptional guest experience.

If you thrive in a fast-paced environment, have a passion for team development, and are looking to take your leadership career to the next level, we want to hear from you!

Responsibilities

• Lead and Manage: Oversee daily FOH operations, ensuring a high standard of service, quality, and cleanliness.
• Team Development: Train, mentor, and coach a team of front-line team members to deliver exceptional service and maintain operational efficiency.
• Shift Management: Take ownership of shift profitability by managing labor, food costs, and operational efficiencies.
• Guest Service: Manage guest interactions, ensuring service recovery when needed and upholding Chick-fil-A’s hospitality standards.
• Operational Excellence: Ensure adherence to food safety and sanitation standards, as well as Chick-fil-A’s service models, such as Winning Hearts Every Day and First & Second Mile Service.
• Performance Optimization: Set clear goals for speed of service, order accuracy, and team productivity. Continuously monitor and adjust to maintain high performance.
• Problem-Solving: Make quick, effective decisions to resolve challenges that may arise during shifts, including guest concerns and team issues.
• Financial Stewardship: Drive profitability by effectively managing food costs, labor scheduling, and operational expenses during your shifts.
• Collaboration: Work closely with other leaders and the Operator to ensure smooth restaurant operations and a high-performance culture.

Requirements

• 12+ months of leadership experience in the front of house, preferably in a fast-paced restaurant or hospitality setting.
• Proven experience in running profitable shifts, managing labor, and controlling costs.
• Ability to motivate, develop, and coach team members, ensuring they meet Chick-fil-A's high standards.
• Strong communication and interpersonal skills, with the ability to engage and build relationships with both guests and team members.
• Ability to think critically and solve problems under pressure while maintaining a calm and composed demeanor.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
• Ability to stand for extended periods, bend, and lift up to 50 lbs.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Sundays off
• Leadership development and career growth opportunities
• Competitive pay: $18.00 - $22.00 per hour (based on experience)
• Scholarship opportunities (up to $25,000 per year!)
• Employee meal discounts
• On-the-job coaching & leadership training
• Flexible scheduling
• Fast-paced, rewarding work environment

About Chick-fil-A West Edmonton Mall

As the first Chick-fil-A location in Alberta, Chick-fil-A West Edmonton Mall is one of the busiest locations in the world, delivering outstanding food and guest experiences every day. Our team is dedicated to developing leaders and creating a culture of excellence. If you are an experienced leader looking for a role that combines people development with operational success, apply today!

Job Type: Full-time or Part-time

Work Location: In-person (West Edmonton Mall)

Ready to take the next step in your leadership journey? Apply today and join a team dedicated to excellence!