Front of House (FOH) Manager

Chick-Fil-A WEM; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Chick-fil-A West Edmonton Mall seeks a passionate Front of House (FOH) Manager with at least 12 months of leadership experience. The role includes overseeing operations, leading a team, and ensuring high standards of guest service in a fast-paced environment. This position offers growth opportunities and a competitive pay of $18.00 - $22.00 per hour.

Benefits

Sundays off

Leadership development opportunities

Competitive pay

Scholarship opportunities

Employee meal discounts

On-the-job coaching

Flexible scheduling

Qualifications

• 12+ months of leadership experience in front of house.
• Ability to motivate and develop team members.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily FOH operations and service quality.
• Train and mentor front-line team members.
• Manage shift profitability and operational efficiencies.

Skills

Leadership

Communication

Problem-Solving

Attention to Detail

Job description

Job Posting – Front of House (FOH) Manager

Chick-fil-A West Edmonton Mall is seeking an experienced and dynamic Front of House (FOH) Manager to lead and oversee our bustling restaurant operations. This role is ideal for a passionate leader with at least 12 months of leadership experience in the front of house within the restaurant or hospitality industry. As a FOH Manager, you will be responsible for leading the team, driving profitability, and maintaining high operational standards to deliver an exceptional guest experience.

If you thrive in a fast-paced environment, have a passion for team development, and are looking to take your leadership career to the next level, we want to hear from you!

Responsibilities

• Lead and Manage: Oversee daily FOH operations, ensuring a high standard of service, quality, and cleanliness.
• Team Development: Train, mentor, and coach a team of front-line team members to deliver exceptional service and maintain operational efficiency.
• Shift Management: Take ownership of shift profitability by managing labor, food costs, and operational efficiencies.
• Guest Service: Manage guest interactions, ensuring service recovery when needed and upholding Chick-fil-A’s hospitality standards.
• Operational Excellence: Ensure adherence to food safety and sanitation standards, as well as Chick-fil-A’s service models, such as Winning Hearts Every Day and First & Second Mile Service.
• Performance Optimization: Set clear goals for speed of service, order accuracy, and team productivity. Continuously monitor and adjust to maintain high performance.
• Problem-Solving: Make quick, effective decisions to resolve challenges that may arise during shifts, including guest concerns and team issues.
• Financial Stewardship: Drive profitability by effectively managing food costs, labor scheduling, and operational expenses during your shifts.
• Collaboration: Work closely with other leaders and the Operator to ensure smooth restaurant operations and a high-performance culture.

Requirements

• 12+ months of leadership experience in the front of house, preferably in a fast-paced restaurant or hospitality setting.
• Proven experience in running profitable shifts, managing labor, and controlling costs.
• Ability to motivate, develop, and coach team members, ensuring they meet Chick-fil-A's high standards.
• Strong communication and interpersonal skills, with the ability to engage and build relationships with both guests and team members.
• Ability to think critically and solve problems under pressure while maintaining a calm and composed demeanor.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
• Ability to stand for extended periods, bend, and lift up to 50 lbs.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Sundays off
• Leadership development and career growth opportunities
• Competitive pay: $18.00 - $22.00 per hour (based on experience)
• Scholarship opportunities (up to $25,000 per year!)
• Employee meal discounts
• On-the-job coaching & leadership training
• Flexible scheduling
• Fast-paced, rewarding work environment

About Chick-fil-A West Edmonton Mall

As the first Chick-fil-A location in Alberta, Chick-fil-A West Edmonton Mall is one of the busiest locations in the world, delivering outstanding food and guest experiences every day. Our team is dedicated to developing leaders and creating a culture of excellence. If you are an experienced leader looking for a role that combines people development with operational success, apply today!

Job Type: Full-time or Part-time

Work Location: In-person (West Edmonton Mall)

Ready to take the next step in your leadership journey? Apply today and join a team dedicated to excellence!