Front of House Coordinator

Grand Theatre; London; On-site; CAD 25,000 - 33,000; Full time

Job summary

The Grand Theatre in London, Ontario is seeking a Front of House Coordinator who is organized, service-driven, and excited to enhance audience experiences. This on-site role supports FOH operations, staff coordination, and event supervision across two performance spaces.

Reporting to the Director of Guest Experiences, you will manage staff schedules, volunteer coordination, purchasing, and performance supervision while ensuring a welcoming environment for patrons and a smooth operation during

Qualifications

• Experience in hospitality or customer service roles.
• Past leadership or supervisory experience or ability to coordinate people and activities.
• Strong organizational and time management skills; able to manage schedules and priorities.
• Excellent written and verbal communication, professional email etiquette.
• Ability to respond calmly to concerns and challenges.
• Ability to work independently and guide staff and volunteers.
• Familiarity with basic office software and learning new systems.

Responsibilities

• Supervise performances and events, coordinating Front of House activities from pre-show to post-departure.
• Lead front-line staff and volunteers to maintain service standards.
• Coordinate with Stage Management, Box Office and other departments for smooth performances.
• Ensure public spaces are welcoming, safe, and accessible for patrons.
• Respond to patron concerns and accessibility requests with professionalism.
• Act as on-site emergency lead during performances following safety procedures.
• Assist with staff schedules and coverage planning.
• Support volunteer scheduling, attendance and follow-up.
• Provide guidance and training to staff and volunteers.
• Identify scheduling and operational issues and raise them to leadership.

Skills

Hospitality experience

Customer service

Event operations

Leadership experience

Organizational skills

Communication skills

Schedule management

Emergency procedures

Tools

Microsoft Office

Outlook

Excel

Job description

The Grand Theatre is located on the traditional territories of the Anishinaabek, Haudenosaunee, and Lunaapé Nations. We value the significant historical and contemporary contributions of local and regional First Nations, and all the Original Peoples of Turtle Island (colonially known as North America). We acknowledge the traditional lands upon which we live, work, share, and tell stories together.

The Grand Theatre is known for world-class theatre created and built in London, Ontario. As southwest Ontario’s premiere producing theatre and one of the most beautiful theatre spaces in Canada, the company has deep ties to the community and to its artists, artisans, and technicians. We are World Curious. London Made. As a vibrant cultural hub and not-for-profit professional theatre, the Grand serves to gather, inspire, and entertain audiences in London and beyond.

Our Commitment to Equity, Diversity, Inclusion and Reconciliation

The Grand Theatre is committed to creating and practicing a company culture that ensures an accessible, equitable, inclusive, and welcoming space for all. We encourage applicants to review the Grand’s commitments to Equity, Diversity, Inclusion and Reconciliation on our website to confirm that your personal and professional values are aligned with this vision, and we invite you to reflect on these commitments in your submission. We are committed to building a diverse workplace and as such we encourage candidates to self-identify as members of equity deserving groups such as members of the BIPOC community, and/or 2SLGBTQ+ community. Please let us know if you require accommodation(s) at any stage of the application process.

The Opportunity

The Grand Theatre is where stories come alive, and we're looking for an organized, enthusiastic, and service-driven Front of House Coordinator to help create exceptional experiences for our audiences.

This is an exciting opportunity for someone with experience in hospitality, customer service, or event operations who enjoys working with people, coordinating busy environments, and taking on a variety of responsibilities.

Reporting to the Director of Guest Experiences, the FOH Coordinator supports the day-to-day operations of our Front of House department, including staff scheduling, volunteer coordination, administrative activities, purchasing, and performance supervision. You'll work closely with staff, volunteers, and other departments to ensure our public spaces are welcoming, our performances run smoothly, and our teams have the information and support they need to succeed.

This position combines hands‑on operational leadership with administrative coordination, offering opportunities to develop your skills and take on additional responsibilities as you grow into the role.

What to Expect

This is a vacant on‑site full time seasonal position at 35 hours per week, with a schedule that varies according to performances, events, and operational requirements.

You’ll divide your time between coordinating departmental activities, completing administrative responsibilities, and supervising performances and events. Evening and weekend work is a regular part of the position, with occasional daytime, holiday, and additional event coverage as required. The Grand operates two performance spaces, and some events may involve simultaneous activities or particularly busy periods.

What You’ll Do

Front of House Operations & Show Supervision

• Supervise assigned performances and events, coordinating Front of House activities from pre‑show preparation through audience departure.
• Lead and support front‑line staff and volunteers, ensuring consistent customer service, professionalism, and operational standards.
• Coordinate with Stage Management, Box Office., and other departments to support smooth and efficient performances.
• Help ensure public spaces are prepared, accessible, safe, and welcoming for patrons.
• Respond to patron concerns, accessibility requests, incidents, and unexpected operational challenges with professionalism and sound judgment.
• Act as the designated on‑site emergency lead during assigned performances, following established fire safety, first aid, and emergency response procedures.
• Assist with preparing and maintaining Front of House staff schedules and coordinating coverage requirements.
• Support volunteer scheduling, performance‑specific administration, attendance records, and coverage follow‑up.
• Provide direction, guidance, and ongoing support to staff and volunteers.
• Assist with staff training, onboarding activities, and the implementation of operational procedures.
• Identify scheduling, staffing, and operational concerns and communicate them to departmental leadership.

Department Administration & Coordination

• Complete recurring administrative duties, including maintaining records, preparing reports, coordinating departmental correspondence and support monthly sales, volunteer, and operational reporting.
• Coordinate assigned purchasing activities, maintain purchasing records, and communicate with vendors.
• Work with the Lead Bartender and other team members to support bar readiness, supplies, and operational needs.
• Assist with maintaining departmental resources, documentation, and procedures.
• Help identify opportunities to improve efficiency, communication, accessibility, and patron experiences.
• Support additional Front of House activities, special events, and departmental initiatives as assigned.

You Should Have

• Experience in hospitality, customer service, event operations, or a similar public‑facing environment.
• Previous leadership or supervisory experience, or demonstrated ability to coordinate people and activities effectively.
• Strong organizational and time management skills, with the ability to manage schedules, administrative responsibilities, and competing priorities.
• Excellent verbal and written communication skills, including professional email correspondence.
• Strong interpersonal and customer service skills, with the ability to respond to concerns and challenging situations calmly and professionally.
• Confidence working independently, making decisions, and providing direction to staff and volunteers.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn additional workplace systems.
• Experience maintaining accurate records, preparing reports, and handling administrative tasks.
• An understanding of accessibility, workplace safety, and inclusive customer service.
• Willingness to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Valid Smart Serve certification, or willingness to obtain it before undertaking assigned responsibilities.
• Valid First Aid/CPR certification, or willingness to obtain it upon employment.
• Experience working in a theatre, performing arts organization, entertainment venue, or similar live event setting.
• Experience preparing staff schedules or supporting staff training and onboarding.
• Familiarity with bar operations, inventory procedures, purchasing, or vendor coordination.
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards applicable to public venues.
• Experience with Square POS, Tessitura, Microsoft 365, or similar operational and administrative systems.
• Experience with crowd management, emergency procedures, or incident response in public venues.

Must be legally eligible to work in Canada. Non‑Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on a part‑time basis.

About Working Here

This is a casual, event‑based position. You’ll work in a busy, public‑facing environment that requires strong communication, initiative, and the ability to handle a fast‑moving shift with minimal supervision. We value team members who contribute to an inclusive, respectful workplace and who demonstrate a commitment to equity, diversity, and inclusion by actively developing their awareness, modeling inclusive behaviors, and addressing bias when it arises.

We thank everyone who applies for their interest, but only candidates selected for an interview will be contacted. No telephone inquiries, please. All applications are considered confidential.