Front End Supervisor (FT, Chappelle Food Store)-North Central Co-op

North Central Co-op CRS; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join North Central Co-op as a Full-Time Front-End Supervisor at our Chappelle Food Store in Edmonton, Alberta. This role involves managing customer service, training staff, and ensuring compliance with operational standards. Our organization prides itself on community involvement and sustainable practices, providing a supportive and inclusive workplace.

Benefits

Competitive salaries

Comprehensive benefits package

Employer-contributed pension plan

Learning opportunities for growth

Qualifications

• Minimum 1 year of experience in retail and/or customer service.
• Supervisory experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee service levels and customer service adherence.
• Investigate customer complaints and manage resolution.
• Train and develop front-end department employees.

Skills

Customer Service

Communication

Problem Solving

Education

Post-secondary education in a related field

Job description

Job Description

Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services to our local communities within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal, Sherwood Park and Edson. We are proud of our 100,000+ member-owners, our 650+ team members throughout our 20+ Gas Bars, Home Centre, 4 Cardlock/Bulk Fuel Stations, 6 Food Stores, 6 Liquor Stores and Administration Office, in addition to future growth.

We invite applications for the position of Full-Time Front-End Supervisor to join our Food Division team at our Chappelle Food Store located in Edmonton, Alberta. Open availability is required.

Who We Are

Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and how you can help bring our brand to life, visit us at www.northcentralco-op.crs

Why It Matters

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

What You’ll Do

The Front-End Supervisor is responsible for overseeing service levels within the Food Store, including adherence to asset protection, safe working conditions, Co-op brand/image standards, and product regulatory requirements.

• Ensures prompt, efficient, and friendly customer service is provided at all times.
• Investigates escalated issues and ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner.
• Oversee the front-end merchandising areas, opening and closing out of registers, and reconciling tills following established procedures.
• Participate in the training and development of front-end department employees
  
  

Who You Are

You are looking for a career in Retail Store Operations and:

• Post-secondary education in related field or equivalent experience is an asset
• You have Minimum 1 year of experience in retail and/or customer service, with supervisory and grocery experience preferred
• You have strong customer service, communication and problem-solving skills
• You’re honest and trustworthy, are results-oriented and strive to be the best in what you do
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives
  
  

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note successful applicants to this posting will be asked to adhere to a criminal record check and applications may be used to fill future vacancies within North Central Co-op’s trading area.

If you are interested in this opportunity or future vacancies, please apply directly to our job board

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

People and Culture

North Central Co-operative

www.northcentralcoop.ca