Front End Associates Part-time

The Home Depot; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading home improvement retailer as a Front-end associate in Lethbridge, Alberta. You will be essential in providing exceptional customer service at checkout, ensuring a smooth shopping experience. The role requires strong interpersonal skills and the ability to handle transactions accurately. Flexible shifts may include evenings and weekends.

Qualifications

• 1 to 2 years retail or cash experience an asset.

Responsibilities

• Engages customers during transactions and promotes services.
• Follows safety and loss prevention policies.
• Minimizes checkout wait times.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities :

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.
• Communicates Effectively
• Customer Focus

Skills :

• Interpersonal skills

Direct Manager / Direct Reports :

• Front End Supervisor

Travel Requirements :

• None

Physical Requirements :

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work :

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities :

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

Follows all Safety and Loss Prevention policies and procedures.

Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies :

Communicates Effectively

Customer Focus

Skills :

Interpersonal skills

Cash Handling

Direct Manager / Direct Reports :

Front End Supervisor

Travel Requirements :

None

Physical Requirements :

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work :

Dependent

Working Conditions :

Working within a flexible schedule that may include evening and weekends.

Warehouse environment that can be dusty and noisy.

Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education :

Highschool Diploma or Equivalent

Minimum Years of Work Experience :

1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience :

Certifications :

Other Requirements / Assets :