Front End Associate: Part Time (Temp) - KELOWNA

The Home Depot Canada; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team where you can be yourself while contributing to a larger mission. As a front-end associate, you will play a crucial role in ensuring customer satisfaction by guiding customers through their checkout experience. Your ability to engage with customers, coupled with your knowledge of products and services, will help create a positive shopping environment. This role offers the chance to work in a fast-paced retail setting, where your contributions will directly impact the customer experience. If you thrive in a collaborative atmosphere and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail or cash experience is preferred.
• Ability to communicate effectively and focus on customer satisfaction.

Responsibilities

• Ensure customer satisfaction by engaging and assisting during transactions.
• Maintain safety and security while mitigating shrink in the store.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:

1. Ensures Customer Satisfaction:
   • Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
   • Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.
   • Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
   • Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
2. Maintains Safety, Security and Shrink Mitigation:
   • Follows all Safety and Loss Prevention policies and procedures.
   • Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

The pay range for this position is between $18.50 - $19.50