Front End Associate - Part Tim (Owen Sound)

The Home Depot; Owen Sound; On-site; CAD 25,000 - 27,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Employee benefits

15% stock purchase discount

Job summary

The Home Depot Canada is seeking a Front End Associate to guide customers to open registers, assist with checkout, and ensure accurate, timely transactions through our GET checkout process. You will promote services, demonstrate product knowledge, and uphold safety while working a flexible schedule including evenings and weekends in a busy store environment.

The position offers a competitive pay range with semi-annual bonuses, a Deferred Profit-Sharing Program, benefits, a 15% stock purchase

Qualifications

• Highschool Diploma or Equivalent.
• 1-2 years Retail or Cash experience an asset.

Responsibilities

• Direct customers to open registers and support checkout at the assisted front end.
• Process transactions accurately and timely in the GET checkout flow.
• Promote services such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
• Maintain customer satisfaction and safety, following loss prevention policies.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

Pay Range: $18.50 - $19.50

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.