Front Desk Worker - Tawow

Atira-Women; Vancouver; On-site; CAD 30,000 - 34,000; Part time

Job summary

Atira Women’s Resource Society in Vancouver is seeking a part-time front-desk worker to support the program manager in maintaining safety, answering phones, directing callers, and handling messages. This role requires flexibility for Friday–Saturday night shifts (16 hours per week) and union membership under BCGEU; wage is $23.73 per hour and position is indeterminate.

We value anti-oppression work, diverse lived experiences, and commitment to serving community members, including those facing

Qualifications

• No formal educationrequired.
• One (1) month recent related experience or an equivalent combination of education,trainingand experience
• knowledge of community issues isan asset.
• ANon-violentcrisis interventioncertificate isrequired.
• A valid First Aid certificate isrequired.
• WHMIS trainingrequiredand can be provided

Responsibilities

• Assist the program manager in maintaining the safety and security of the premises.
• Answer the phone and direct callers to the appropriate person.
• Take messages and undertake hourly floor checks.
• Do health and wellness checks as necessary.
• Perform other duties as assigned by the building/program manager.

Skills

Initiative

Judgement

Problem solving

Job description

Position Details:

Type: Internal & External – Part-time (Indeterminate)

Hours of Work: 16 hours per week; Friday to Saturday ; from 1130pm to 8am

Compensation: $23.73/hr (Wage grid#6 ; It's currently under classification review process)

Location: Towow Hotel– Downtown Eastside, Vancouver

Union: BC Government Employee’s Union (BCGEU) – This position requires union membership

Application Deadline: By noon Sep 28, 2026

About Us:

Atira Women’s Resource Society (Atira) is a non-profit organization known for inclusionary hiring practices, values-driven work, and innovative approaches to supporting communities it serves. Rooted in feminist, anti-violence principles, Atira provides housing, programs, and supports for people of all genders, with a continued focus on addressing gendered violence, misogyny, and systemic oppression. Atira believes a job is more than a paycheque – it’s an opportunity to contribute to meaningful systemic and social change.

The Opportunity:

The position of front-desk workeris toassistthe program managerinmaintainingthe safety and security of the premises, answering the phone,directing callers to the appropriate person,takingmessages, undertaking hourly floor checks,doinghealth and wellness checks as necessary, and other duties as may be assigned by the building/program manager.

About You:

You are aligned with Atira’s mission, vision, values, and philosophy and bring a strong commitment to anti-oppression and intersectional practice. You understand the impacts of colonialism, especially in Canada, including the legacy of the residential school system, and you approach your work with cultural humility and respect.

You are comfortable working in a harm reduction environment and supporting people who may be experiencing substance use and/or mental wellness challenges. You support those who choose abstinence while recognizing abstinence is just one option among many. You are inclusive and affirming of people of all genders, including transgender, Two-Spirit, intersex, transfeminine and non-binary individuals, and understand the realities of gendered violence, misogyny, systemic barriers and how these harms disproportionately impact women. You are sex worker positive – you understand sex work, including survival sex work, as part of a broader social, economic, and gendered context and bring an approach grounded in respect, autonomy, and dignity.

You treat others with fairness and respect, challenge practices that conflict with shared values, and contribute to a supportive, accountable team environment. You inspire others through your commitment to anti-violence and promoting equity, prioritize the needs of the communities we serve, and challenge the status quo to improve quality and sustainability. You take smart risks and make thoughtful, timely decisions.

Lived experience and connection to the community served are assets. Atira encourages applications from individuals whose lived experience reflects the diversity of the communities we serve.

Programs specifically serving First Nations, Métis, and Inuk women and children, hiring preference will be given to First Nations, Métis, and Inuk women.

You Also Have:

• Proven initiative, judgement, decision-making and problem-saving capabilities.
• Proven ability to develop and maintain rapport with tenants, your co-workers, and other stakeholders.
• Demonstrated ability to organize and carry out work with independence.
• Physical ability to perform the duties and carry out heavy cleaning duties

Additional Requisites/Assets:

• No formal educationrequired.
• One (1) month recent related experience or an equivalent combination of education,trainingand experience
• knowledge of community issues isan asset.
• ANon-violentcrisis interventioncertificate isrequired.
• A valid First Aid certificate isrequired.
• WHMIS trainingrequiredand can be provided

At Atira, we value diverse experiences and recognize that some applicants may face barriers to obtaining required certifications.

Atira is committed to being an inclusive employer and may be able to connect you with resources to support you in meeting this requirement.