Front Desk Worker

Central City Housing Society; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Vancouver is seeking a Front Desk Worker to ensure the safety and security of its premises. Responsibilities include monitoring the front office, interacting with residents, and enforcing community rules. Ideal candidates will demonstrate understanding of community challenges and have effective communication skills. Positions available for full-time and part-time shifts, with a competitive wage and benefits.

Qualifications

• Understanding of the DTES community and anti-oppression work.
• Commitment to working with individuals facing substance use and mental health challenges.
• Training in de-escalation and conflict resolution.

Responsibilities

• Control building access and greet residents & visitors.
• Interact with residents and perform security duties.
• Respond to emergency situations according to building policies.

Skills

Effective communication skills

Calmness and non-judgmental attitude

Flexibility for evening and weekend hours

Education

Grade 12 Secondary Education or higher

Tools

Current First Aid Certificate

Job description

Position: Front Desk Worker, Central City Housing Society

Located on the Skwxwú7mesh (Squamish) Nation xwməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō, and Səl̓ílwətaʔ / Selilwitulh (Tsleil-Waututh) Nation in Vancouver BC.

About Central City Foundation and Housing Society

Central City Foundation was established in 1907 by a group of women and men in Vancouver dedicated to helping neighbors in need. We believe in the intrinsic value of human beings, their agency, and the right to self-determination. Our goal is to build a resilient, caring, and inclusive community where everyone can overcome injustice, participate, and thrive. Our capital is invested in social purpose real estate, grants, and programs supporting diverse community-led solutions. We own five properties across BC that provide low-income housing, support for families, Indigenous-led programs, addiction treatment, and social enterprise support. Our low-income housing is managed through our affiliated organization, the Central City Housing Society.

Opportunity:

Central City Housing Society manages two SRO buildings in Vancouver’s downtown eastside (Abbott Mansion & Cosmopolitan Hotel) with a total capacity of 112 units. Positions are available for day, evening, and overnight shifts.

• Reporting to the Building Manager

Primary Purpose:

The Front Desk Worker’s primary role is to ensure the safety and security of the premises and its residents. Responsibilities include monitoring the front office, building security (including cameras and access control), maintaining logbooks, supporting residents’ well-being, tracking guests, and creating a safe, welcoming environment. This role requires readiness, responsiveness, and a proactive approach to challenges.

Essential Duties:

• Control building access, greet residents & visitors
• Interact with residents, respond to inquiries, perform security duties such as monitoring the front door
• Enforce community rules
• Log relevant entries into the logbook
• Respond to emergency situations according to building policies and procedures
• Help maintain the cleanliness of the building
• Attend staff meetings and training sessions as required
• Perform duties as assigned by the Building Manager
• Ensure service delivery aligns with Central City Foundation’s Mission and Mandate

Requirements:

Understanding of the DTES community, anti-oppression work, intersectionality, and colonial legacy is essential. Commitment to working with individuals facing substance use and mental health challenges is critical, gained through lived experience or relevant training. Effective communication skills, calmness, non-judgmental attitude, and flexibility for evening, weekend, and on-call hours are required.

Qualifications:

• Grade 12 Secondary Education or higher
• Current First Aid Certificate and overdose response experience
• Training in de-escalation and conflict resolution
• Ability to pass a Criminal Record check to the satisfaction of CCHS

Preference will be given to Indigenous applicants and individuals from other equity-seeking groups to promote diversity and inclusion.

Applications are accepted on an ongoing basis.

Job Types: Full-time and part-time positions - day, evening & overnight

Wage: $21.00/hour plus benefits (+$0.75 evenings, +$1.25 overnight)

To apply: Send resumes to the provided contact email.