Front Desk Ward Clerk Full Time

Extendicare; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading senior care provider in London, Ontario is seeking a Ward Clerk to support the Director of Care. This role includes managing communication, maintaining records, and ensuring resident satisfaction. The ideal candidate has strong organizational and customer service skills, along with a preference for a Health Care Aide certificate. Their commitment to quality care and teamwork makes this a rewarding position.

Benefits

Continuous mentorship

Opportunities for advancement

Robust benefits package

Employee Family Assistance Program

Qualifications

• Pleasant telephone manner with strong customer service skills.
• Excellent organizational and communication skills.
• Experience with Microsoft Office suite of applications.
• Must provide a complete Vulnerable Sector Check.

Responsibilities

• Respond to incoming telephone lines and relay messages.
• Greet visitors and direct them appropriately.
• Maintain resident records and files.
• Prepare and post nursing schedules daily.
• Book ambulances and other transportation as needed.

Skills

Health Care Aide certificate preferred

Customer service skills

Organization skills

Communication skills

Ability to deal with tight timelines

Microsoft Office skills

Education

Health Care Aide certificate

Job description

Job Description

Ward Clerk Mission:

Reporting to the Director of Care (DOC), the Ward Clerk is responsible for a variety of clerical/administrative functions supporting the Director Of Care and the home.

Key Responsibilities

• To respond to incoming telephone lines and take and relay messages as required;
• To greet visitors and directs them as appropriate;
• To assist with resident information on lab requisitions;
• To maintain or assist in maintenance of resident records /files;
• To perform filing assignments for the DOC;
• To assist with labeling of resident's belongings;
• To prepare and post the nursing schedule under the direction of DOC;
• To update and maintain the schedule daily, including calling staff;
• To input changes to the staff schedules daily and present to DOC for approval;
• To carry out various clerical duties and prepare reports or manuals as required;
• To book ambulances and other transportation at the request of Registered staff;
• To ensure resident satisfaction and continuous quality improvement initiatives are promoted;
• To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it;
• To work in a position of trust with vulnerable adults (residents);
• To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct;
• To complete all other tasks as assigned.
  
  

Qualifications

• Health Care Aide certificate preferred
• Basic clerical/administrative skills
• Pleasant telephone manner with strong customer service skills
• Excellent organizational and communication skills
• Ability to deal with tight timelines
• Experience with Microsoft office suite of applications
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
  
  

What Extendicare Has To Offer

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.
  
  

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Time Type

Full time

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare!

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.