Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Town of Three Rivers; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to lead front desk operations at a premier hotel. This role involves ensuring exceptional guest experiences, training and supervising staff, and managing lobby traffic. The ideal candidate will embody the company's core values of hospitality, integrity, and teamwork. Join a team dedicated to providing quality service and creating memorable experiences for guests. This position offers a dynamic work environment where your leadership skills will shine and contribute to the overall success of the hotel.

Qualifications

• Experience in front desk operations and guest services.
• Strong leadership and team collaboration skills.

Responsibilities

• Oversee front desk operations and ensure exceptional guest service.
• Train, supervise, and evaluate front desk staff.

Skills

Customer Service

Leadership

Team Collaboration

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description - Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BLZ1)

Job Number:

HOT0BLZ1

Work Location:

Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, SC 29464

Oversees front desk operations. Provides guest service, guidance, and leadership to ensure consistent customer service. Assigns and instructs team members, monitors lobby traffic for staffing adjustments, resolves customer complaints, and trains, supervises, schedules, and evaluates staff.

What will I be doing?

Ensure smooth front desk operations and deliver exceptional guest service.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek Team Members who demonstrate our core Values:

• Hospitality - Passionate about delivering exceptional guest experiences.
• Integrity - Doing the right thing, always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Acting with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the world’s leading hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is to "fill the earth with the light and warmth of hospitality," and our Team Members are central to creating remarkable experiences worldwide.

Job Category:

Guest Services, Operations, and Front Office