Front Desk Supervisor, Elk + Avenue Hotel

Pursuit Collection; Banff; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Access Pursuit attractions

Employee hotel discounts

Wellness resources

Job summary

Pursuit Collection in Banff hires for a Guest Services Supervisor role, offering frontline guest support and concierge services within a hospitality-focused operation. The position emphasizes teamwork, strong communication, and leadership in a fast-paced environment.

The successful candidate will bring 2-5 years in a major hotel and at least one year in supervision, plus proficiency in hotel accounting tools such as Room Master.

Qualifications

• 2-5 years experience in a major hotel, and one year experience in a supervisory role.
• Able to speak, read, write and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Able to work with minimal direct supervision.
• Basic computational ability.
• Basic computer skills; Knowledge of hotel accounting programs, such as Room Master.

Responsibilities

• Ensure smooth and accurate administrative operations.
• Maintain an up-to-date database within the system.
• Welcome guests and provide concierge services.
• Monitor check-ins and group arrivals with attention to guest needs.
• Coordinate information and services for guests and departments.
• Provide information and handle guest inquiries effectively.
• Support front office with training and coordination of activities.
• Ensure staff are familiar with emergency procedures and safety standards.

Skills

Guest service experience

Supervisory experience

Communication skills

Team leadership

Self-motivation

Basic computer skills

Tools

Room Master

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• A smooth and correct administrative operation
• A correct and up-dated data base within the system
• Welcoming of all guests
• Monitors check-ins, as well as groups, and gives total attention and dedication to guests
• Taking care of guests and concierge service
• Offers a wide amount of information
• Supervises the organization and sales of guests’ activities and the correct handling and charging
• Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
• Co-ordinates proper actions with other departments, informs FO Manager of serious matters
• Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
• Execution of regular technical/skills training
• Setting up and maintaining ongoing training programs in the Front Office department
• Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

REQUIRED SKILLS & QUALIFICATIONS

• 2-5 years experience in a major hotel, and one year experience in a supervisory role
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Room Master

The starting wage for this role is $22.00/hour.

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.