front desk supervisor

Government of Canada; Prince Albert; On-site; CAD 35,000 - 50,000; Full time

Job summary

The Government of Canada is seeking a Hotel Operations Coordinator for a physical location in Prince Albert, Saskatchewan. The role involves managing staff, addressing customer issues, and implementing marketing strategies within a fast-paced hotel environment. Suitable candidates should possess a college-level education and relevant experience, demonstrating strong communication skills and client focus.

Qualifications

• Requires college diploma or certificate (1-2 years).
• Experience in customer service and hotel operations.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Co-ordinate activities with other departments.
• Assist guests with special needs and address complaints.
• Recruit, hire, and supervise staff.

Skills

Attention to detail

Client focus

Excellent oral communication

Flexibility

Initiative

Team player

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Office

MS Outlook

MS Excel

MS PowerPoint

MS Windows

MS Word

Google Drive

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Co-ordinate activities with other work units or departments
• Assist clients/guests with special needs
• Address customers' complaints or concerns
• Recruit and hire staff
• Prepare marketing plans
• Perform front desk duties
• Negotiate with clients for the use of facilities
• Implement marketing activities
• Establish work schedules
• Enforce policies and procedures
• Develop and implement policies and procedures for daily operations
• Conduct training sessions
• Conduct performance reviews
• Arrange for and oversee maintenance activities
• Organize and maintain inventory
• MS Office

Supervision

• 5-10 people

Experience and specialization Computer and technology knowledge

• MS Outlook
• MS Excel
• MS PowerPoint
• MS Windows
• MS Word
• Google Drive

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Standing for extended periods
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Excellent oral communication
• Flexibility
• Initiative
• Team player