Front Desk Sales and Customer Service

Elements Massage; Mosherville; On-site; Full time

Job summary

Join a vibrant team at an established wellness studio where your energy and sales skills will shine! This role focuses on creating exceptional customer experiences while promoting membership sales and enhancing client relationships. You'll be the welcoming face of the studio, guiding clients to the perfect therapist and ensuring their needs are met. With opportunities for advancement and unlimited earning potential through commissions and bonuses, this position is perfect for someone who thrives in a dynamic environment. If you believe in the healing power of massage and enjoy engaging with people, this is the perfect opportunity for you!

Benefits

Great Team Environment

Opportunity for Advancement

Unlimited Earning Potential

Team and Individual Bonuses

Earned Sick Pay

Dental, Vision, Hospitalization Supplement Insurance

Complimentary Monthly Massage

401K

Fun Work Environment

Qualifications

• Experience in customer-facing sales and service is essential.
• Ability to maintain a flexible schedule, including nights and weekends.

Responsibilities

• Responsible for membership sales and building client relationships.
• Manage studio cleanliness and ensure a positive client experience.

Skills

Customer Service

Sales Experience

Conversational Skills

Attention to Detail

Stress Management

Tools

Microsoft Office

Web-based Scheduling

Job description

Overview

We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $15 base plus unlimited bonus/commission. Must have a flexible schedule.

At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!

Responsibilities

Job Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.

• Matching clients with the perfect therapist to meet their needs
• Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
• Selling Packages
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments
• Accurate scheduling and completing the retail sales process
• Addressing emergency scheduling issues quickly and professionally
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
• Maintain leadership in the studio while management is not there

Qualifications

Must Haves:

• Customer Facing Sales and Customer Service Experience
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Understand / Believe in the Benefits of Massage
• Computer proficiency - Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress

Benefits

Benefits include:

• Great Team Environment
• Opportunity for Advancement
• Unlimited Earning Potential
• Team and Individual Bonuses
• Earned Sick Pay
• Dental, Vision, Hospitalization Supplement Insurance (employer contribution)
• Complimentary Monthly and Birthday/Anniversary Massage
• 401K
• FUN, FUN, FUN!!