Front Desk Representative (Westin) - Summer - Full Time

Blue Mountain Resort; The Blue Mountains; On-site; Full time

Job summary

Join a leading resort as a Front Desk Representative, where you'll create memorable experiences for guests. This seasonal role offers competitive pay and various perks, including free access to recreational activities. Ideal candidates will have strong customer service skills and a friendly demeanor.

Benefits

Free gondola access

Discounted recreation & golf

Staff discounts on meals & Starbucks

Retail savings at various stores

Qualifications

• Two years of Front Desk/Office or related experience.
• Availability to work weekends, evenings, and holidays.

Responsibilities

• Providing professional interactions with guests during check-in and check-out.
• Handling guest inquiries and processing payments.
• Performing general administrative duties.

Skills

Customer Service

Organizational Skills

Communication

Interpersonal Skills

Education

College Diploma

University Degree

Job description

Seasonal (Seasonal)

WHAT'S IN IT FOR ME?

• Free gondola, explore the park, and access to Blue Mountain's private beach
• Discounted recreation & golf, shareable with friends. Enjoy zip lines, ropes courses, Ridge Runner, and more
• Staff discounts on meals & Starbucks treats
• Retail savings at Burton, North Face, Red Devil Sports, and others

Hourly Rate of $18.25

Full-Time Hours, Seasonal - start date May 27th

WHAT WILL I BE DOING?

Front Desk Representatives are the first point of contact for our lodging guests, and the check-in experience often sets the tone for a guest's stay. Our goal is to create memorable experiences for our guests repeatedly.

• Providing professional and personalized interactions with guests during check-in and check-out
• Owning the guest's entire stay experience at Blue Mountain Resort
• Serving as a main point of information for resort guests and internal teams
• Handling guest inquiries and internal resort questions
• Processing guest payments
• Answering phones professionally and courteously
• Performing general administrative duties
• Mailing out guest receipts

WHAT DO WE NEED FROM YOU?

• Exceptional customer service skills
• Strong organizational, interpersonal, and communication skills
• Two years of Front Desk/Office or related experience, or a College diploma/University degree
• Experience handling money
• Intermediate to advanced computer skills
• Focus on self-learning and development
• Team-oriented with an energetic, friendly, and cheerful demeanor
• Availability to work weekends, evenings, and holidays (8-hour shifts between 6:45 am and 11 pm)

OUR VALUES

Authenticity | Empowerment | Collaboration | Purpose

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort, located on the traditional territory of the Anishinabek Nation: The People of the Three Fires—Ojibway, Odawa, and Pottawatomie Nations. Just 90 minutes from Toronto, it has become a premier four-season outdoor destination. The resort is owned by Alterra Mountain Company.

Alterra Mountain Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, including the world's largest heli-skiing operation and Ikon Pass, offering access to over 50 mountain destinations globally. Headquartered in Denver, Colorado, Alterra exists to shape the future of mountain adventure.