Front Desk Receptionist

Natural Solutions Salon & Spa; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local salon and spa in Vaughan is seeking an enthusiastic Salon Coordinator. This role involves customer service and sales responsibilities, leading a dynamic team, and ensuring client satisfaction. Candidates should have previous experience in Sales/Customer Service, be passionate, and possess strong communication skills. The position offers opportunities for professional growth in a fast-paced environment.

Qualifications

• Must have previous Sales/Customer Service experience.
• Enthusiastic and passionate for the industry.
• Able to adapt to a fast-paced environment.

Responsibilities

• Greet and welcome clients as they arrive at the salon.
• Answer incoming calls & confirm appointments.
• Ensure reception area is tidy and presentable.

Skills

Customer Service

Sales Skills

Communication

Team Leadership

Tools

Milano Systems

Job description

We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and improving SALES. To support and Grow the salon business and our service providers business by offering opportunities to our Guests.

Equal parts Customer Care / Sales

Responsibilities:

• Team Sales and productivity are the Forefront
• Pre-booking and Retailing
• Suggestion of other services and monthly promotions
• Leading a dynamic Team of service providers, while delivering 100% customer satisfaction and increasing Sales
• Greet and welcome clients as they arrive at the salon
• Answer incoming calls & confirm appointments
• Ensure reception area is tidy and presentable
• Provide basic and accurate information in-person and via phone
• Recommend products based on individual client needs
• Occasionally receive, sort and organize products
• Perform other clerical receptionist duties such as filing, photocopying transcribing and faxing

Additional duties as required

Qualifications:

• Must have previous Sales/Customer Service experience
• Must be enthusiastic and passionate for the industry
• Professional and eager to learn
• Friendly and display great customer service
• Must be able to adapt to a fast-paced environment
• Familiarity with Milano Systems is an asset