Front Desk Receptionist

KOA Holiday Campground; Ivy Lea; On-site; CAD 30,000 - 40,000; Full time

Job summary

KOA Holiday Campground is seeking a friendly and reliable Front Desk Receptionist to join their team in the beautiful 1000 Islands region. The role involves providing excellent guest service, handling transactions, and promoting local attractions. Ideal candidates should possess strong communication skills and a positive attitude.

Qualifications

• Friendly and reliable demeanor.
• Ability to handle cash and credit card transactions.
• Knowledge of local attractions.

Responsibilities

• Provide superior guest service over the telephone and in person.
• Handle all guest issues with respect.
• Promote local attractions and KOA services.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Job description

Located in the heart of the beautiful 1000 Islands region, we offer guests a welcoming place to camp! As we head into the busy season, we're looking for a friendly, reliable Front Desk Receptionist to be a welcoming face in the store.

Job Description:

1. Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly, and helpful.
2. Greet all guests with a positive attitude and a well-groomed appearance, including a smile, recognition, and proper KOA uniform and name tag.
3. Handle all guest issues with respect by listening and acknowledging their concerns.
4. Follow all KOA guidelines and procedures regarding registrations, reservations, store sales, and refunds.
5. Properly handle cash and credit card transactions, and operate the computer, cash register, credit card machine, and other front desk equipment.
6. Perform scheduled stocking and cleaning tasks as directed by the Guest Services Supervisor, Campground Manager, or Owner(s) for all front office and store facilities.
7. Promote local attractions and the KOA system through Value Kard sales, referrals to other KOAs, and knowledge of national and local advertising and discount programs.
8. Perform other duties and responsibilities as assigned or changed as needed.