Front Desk Receptionist

Cencora | Pharma solutions; Edmonton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A compassionate and efficient Front Desk Reception role has become available at a state-of-the-art IVF laboratory in Edmonton. This position emphasizes exceptional customer service while managing patient interactions. The ideal candidate will hold a Medical Office Assistant Certificate, possess strong interpersonal skills, and have a commitment to patient-centered care. This is a fixed-term contract role for 9 months, with day shifts and weekend availability as needed.

Qualifications

• 1 year experience in a fertility clinic is an asset.
• BLS certification is an asset.
• Commitment to patient-centered, inclusive care.

Responsibilities

• Greeting patients and visitors in a professional manner.
• Updating patient records in the EMR.
• Maintaining smooth patient flow and addressing inquiries.

Skills

Interpersonal skills

Effective communication

Time management

Attention to detail

Organizational skills

Computer skills

Education

Medical Office Assistant Certificate

Medical Office Administrator Certificate

Tools

EMR

Job description

Are you someone who is compassionate, efficient, a team-player, and brings that “rock star” attitude to work with them?

Then come join us at Alberta Reproductive Centre (ARC) and become part of a family-oriented, forward-thinking organization with a state-of-the-art IVF laboratory. ARC provides a full range of fertility services including investigations, surgery, IUI, IVF, ICSI, pre-implantation genetic testing, egg/sperm freezing, and early prenatal support. We pride ourselves in one-on-one patient care and work with our patients to provide an individualized, unique care plan. Our staff and our patients come first!

We are located on the West End of Edmonton, conveniently just off the Anthony Henday.

The Front Desk Reception will be responsible for greeting patients, scheduling of appointments, entering and/or verification of patient demographics into the EMR and coordinating patient flow through the clinic. The position is the first point of contact for all patients on arrival and they will be responsible for establishing a professional and courteous environment. They will assist with recording pertinent patient data and accurate medical record keeping. They will also assist with a variety of administrative tasks.

Responsibilities & Duties

• Greeting patients and visitors in a professional manner with emphasis on exceptional customer service.
• Confirming patient identity upon arrival.
• Updating patient records in the EMR.
• Maintaining smooth patient flow.
• Addressing patient inquiries via phone, email and the patient portal.
• Uploading patient consents and documents into the EMR.
• Preparing patient paperwork and requisitions.
• Assist with patient education.
• Booking patient follow ups and filling short notice cancellations.
• Maintaining the utmost confidentiality with all patients.
• Abiding by and following ARC’s policies and procedures.

Qualification & Licensures

• Medical Office Assistant Certificate, Medical Office Administrator Certificate, or equivalent course.
• BLS certification is an asset.

Experience, Skills & Abilities

• 1 year experience in a fertility clinic is an asset.
• Strong interpersonal skills.
• Understanding of confidentiality, and a high degree of discretion.
• Effective communication skills both verbally and written.
• Ability to work as a team and individually.
• Excellent time management and attention to detail.
• Ability to prioritize, organize workload and plan independently.
• Excellent organization skills.
• Ability to be flexible and adaptable.
• Advanced computer skills.
• History of a pattern of good attendance and work performance.
• EMR experience is an asset.
• Commitment to patient centered, inclusive care.

Job Types: Fixed term contract, Internship / Co-op
Contract length: 9 months

Schedule:

• Day shift
• Weekends as needed

Work Location: In person