Front Desk Receptionist

Brown Hospitality Corporation; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a friendly and reliable Front Desk Associate to provide exceptional service to guests. The role involves greeting guests, managing reservations, and ensuring a welcoming atmosphere. Join us in delivering outstanding hospitality in the beautiful 1000 Islands region.

Responsibilities

• Greet and check-in/check-out guests professionally.
• Manage phone calls, reservations, and guest inquiries.
• Handle payments and maintain accurate guest records.

Job description

Located in the heart of the beautiful 1000 Islands region, we offer guests a warm, comfortable stay close to nature and history. We pride ourselves on delivering exceptional hospitality and ensuring every guest feels at home.

As we head into the busy season, we're looking for a friendly, reliable Front Desk Associate to be the welcoming face of our hotel.

Job Description:

1. Greet and check-in/check-out guests in a warm and professional manner.
2. Manage phone calls, reservations, and guest inquiries.
3. Handle payments and maintain accurate guest records.
4. Provide information about hotel amenities and local attractions.
5. Communicate effectively with housekeeping and maintenance staff.
6. Ensure the front desk area is clean, organized, and welcoming.
7. Respond promptly to guest issues and escalate when necessary.