Front Desk Receptionist

Marlborough Mall Campus, 1600 - 3800 Memorial Drive NE, Calgary, Alberta, Canada Req #260

April 23, 2025

Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We focus on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

This position has primary responsibility for providing our students, instructors, and clients with outstanding customer service and an exceptional experience while attending the college.

Major Accountabilities/Responsibilities

• Meet and greet all students, instructors, and clients, making them feel welcome in a warm and sincere manner, directing them to the appropriate area of the College
• Answer and redirect telephone calls to the appropriate individuals
• Direct incoming mail and faxes to the appropriate person
• Act as a liaison between students and those employees who work with them
• General administrative duties to assist the Student Success Centre, including photocopying, data entry, filing, etc.
• Schedule and change client bookings for the clinic as required, liaise with the Clinic Coordinator to ensure that any special or unusual client requests are known
• Assist with setting up and tearing down events or workshops
• Throughout the day check the student lunchroom, washrooms, sink areas and any other public areas to ensure they are clean and organized
• Other duties as assigned, which are deemed necessary to support colleagues in their roles or support the College in achieving its goals and objectives

Education and Experience

• Knowledge of customer service principles and practices
• Knowledge of computers and relevant software applications (e.g. MS Word, Excel, Outlook, Gmail, PowerPoint, Publisher)

Skills and Competencies

• Strong verbal and written communication skills
• Organized with strong attention to detail
• Able to work with a multi-line phone system
• Patient and attentive to all individuals in a fast-paced environment
• Flexible and able to change within strict time constraints and meet deadlines

Personal Characteristics

• Display a professional appearance and demeanour at all times
• Approachable, positive, respectful, and courteous
• Able to build strong relationships
• Reliable and dependable
• Able to use initiative
• Critical thinker and problem solver

The schedule for the position is 12:30 pm - 9:00 pm Monday to Thursday and 9:00 am - 5:30 pm Friday.

Benefits

• Health Spending & Lifestyle Accounts
• Educational Allowance for Professional Development
• Emergency Allowance for Unexpected Needs
• Free Massages at Our Student Clinic
• Discounts on College Programs & Courses
• Staff Discount in College Store
• Free Parking

Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.