Front Desk - Part Time/ Weekend

Motion Fitness; Saskatoon; On-site; CAD 19,000 - 28,000; Full time

Job summary

Motion Fitness is seeking a Front Desk Representative to be the primary member contact, handling check-ins, sales, and inquiries at the front desk. You will conduct facility tours for prospects, process payments, and coordinate scheduling for training and massage services where applicable.

The role requires strong communication, energy, and teamwork, with shifts including evenings, weekends, and holidays. Prior customer service and sales experience is preferred.

Qualifications

• High School Diploma or GED required.
• Prior experience in customer service and sales is preferred.
• Experience in health clubs or hospitality is a plus.
• CPR, First Aid and AED certifications are assets.
• Must be highly motivated and energetic.

Responsibilities

• Greet and check in all members and guests; create a positive first impression.
• Sell products and services; handle cash/debit/credit transactions daily.
• Take prospective members on tours and drive membership sales.
• Serve as liaison between members and Membership Office.
• Schedule Personal Training and Massage sessions as applicable.
• Answer and direct all incoming phone calls; address complaints.
• Manage membership payments, cancellations, and freezes.
• Perform opening/closing procedures for cashouts when assigned.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Multitasking

Team player

Education

High School Diploma or GED

Job description

JOB SUMMARY

The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and checks in all members and guests; creates the “First Impression.”
• Sells all products and services, handling cash/debit/credit transactions daily
• Take prospective members on a facility tour and maximize membership/personal training sales.
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Personal Training and Massage [if applicable] Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Handle membership payments, cancellations and freezes
• Diligently performs Opening and Closing Procedures (Cash-outs) for the club if assigned those shifts.
• Responsible for keeping both Check-In Desk and Shake Station clean, neat, and orderly
• Keep towels washed, dried and folded
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multi-task
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, overnights and weekends as necessary

SUPERVISION:

• The Manager will give supervision and training

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• High School Diploma or GED.
• Prior experience in customer service and sales is a requirement.
• Experience in a health club or the hospitability industry is preferred
• CPR, First Aid, and AED certifications would be an asset

WORKING CONDITIONS

• Front desk personnel work shifts that include late evenings, weekends and holidays
• May be required to clear up weight area, which will include lifting heavy weights (up to 45pounds)

It involves standing for most of the working hours.