Front Desk Operations Lead - Round House, Campus Services

MacEwan University; Edmonton; On-site; CAD 47,000 - 70,000; Full time

Job summary

MacEwan University is seeking a motivated Front Desk Operations Lead for an 18-month replacement term. This role oversees front desk operations, recruits and trains staff, ensuring a positive customer experience. The successful candidate will enjoy a competitive salary and comprehensive benefits.

Benefits

Generous vacation time

Flexible benefits package

Continuous learning culture

Opportunities for career growth

Qualifications

• Minimum 3 years related experience in a customer service environment.
• Minimum 3 years of supervisory experience.
• Experience overseeing Front Desk operations is an asset.

Responsibilities

• Providing training and leadership for front desk staff.
• Assessing and responding to concerns from students and staff.
• Maintaining organization of all front desk operations.
• Developing marketing materials and promotional campaigns.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Problem-Solving

Decision-Making

Attention to Detail

Confidentiality

Fast-Paced Environment Adaptability

Education

2-year post-secondary diploma in office administration or related field

Tools

Microsoft Word

Microsoft Excel

Google Applications

Job description

Front Desk Operations Lead - Round House, Campus Services

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Competition Number : 25.06.171

Category : Full-Time Replacement Term (35 hours per week)

Salary : MSA Band D (Steps 1-8) : $26.083 - $37.932 per hour. $47,471 - $69,036 per annum (Based on 35 hours per week).

Closing Date : July 6, 2025

MacEwan University is seeking a motivated and energetic Front Desk Operations Lead for an 18-month replacement term opportunity with our Round House department within Campus Services. You will be responsible for overseeing and providing direction and support for all aspects of the USC and Round House Front Desk Operations. This position recruits, schedules, supervises and trains all front desk staff, creating and supporting a positive, solution-oriented and customer-focused work environment.

Key responsibilities include :

• Providing training, motivation, leadership, supervision and ongoing professional development of front desk staff;
• Supervising and leading all staff including the assignment and monitoring of workload, preparing schedules and managing labour costs to ensure most effective utilization of resources while responding to regular operations and fluctuations in the business;
• Leading the development and implementation of the Hospitality Services customer service program that is customer based and supports a quality customer experience;
• Identifying opportunities for process improvements and making recommendations for change and implementation;
• Assessing and determining the appropriate course and / or action when responding to concerns, issues and inquiries from students, staff, and / or public;
• Maintaining day-to-day organization of all aspects of the front desk operation including designating tasks to casual front desk staff and ensures completion in a time-efficient and effective manner;
• Developing marketing materials, digital content, and promotional campaigns to increase awareness of hospitality services, catering options, MacEwan Eats, Midweek Articles, and events; and
• Working closely with the Hospitality Manager and Hospitality Consultant to support event planning, logistics, and catering execution of multiple events on campus.

Skills

You will have :

• Strong interpersonal skills including excellent verbal and written communication skills;
• The ability to complete all work in an accurate and thorough manner, with a high attention to detail;
• The ability to work independently as well as in a team setting, be proactive, and take initiative when necessary;
• Strong problem-solving and decision-making skills;
• The ability to maintain confidentiality and deal with situations in a professional, service-oriented manner.
• The ability to work in a stressful, fast-paced environment with competing priorities.
• The ability to learn new software quickly; and
• Flexibility and adaptability to embrace new challenges.

Qualifications

• A minimum of a 2-year post-secondary diploma in office administration, business or a related field.
• A minimum of 3 years of related experience in a customer service environment.
• A minimum of 3 years of supervisory experience.
• Experience with data entry and using Microsoft Word, Excel, and Google Applications.
• Experience overseeing Front Desk operations would be considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements

• Required to share on-call coverage in evenings and weekends.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes :

• Competitive base pay
• Generous vacation time
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth

How To Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [e-mail].

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Higher Education

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