front desk manager - accommodation services

Mamma's Inn; Niagara Falls; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a skilled manager for their operations. The ideal candidate will have a strong background in hotel management, able to implement policies, conduct training, manage finances, and ensure guest satisfaction. A focus on customer interaction, efficient operations, and team leadership are crucial for success in this role.

Qualifications

• 1-2 years of experience in hotel management.
• Strong client focus and efficient interpersonal skills.
• Ability to develop and implement operational policies.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Prepare budgets and monitor revenues and expenses.
• Conduct training sessions and performance reviews.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Initiative

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Conduct performance reviews
• Conduct training sessions
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Initiative

Experience

• 1 year to less than 2 years

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