Front Desk Manager

Best Western Crater Lake Highway • White City , OR , US

Posted a day ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Hire, train, and supervise front desk staff, including concierge and front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Gather financial information and generate occupancy reports for the general manager

Qualifications

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Possess excellent management skills, communication skills, and multitasking skills
• Experience with MS Office and bookkeeping skills desired
• Must possess a high school diploma or equivalent certification (GED)
• Hospitality experience of at least 1 year is required for this role

Compensation

$17 - $20 hourly

About Best Western Crater Lake Highway

At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.