front desk manager

PHI Hotel Group; Vernon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hotel group in Vernon, Canada, is seeking a motivated professional for a mid-senior level position in hospitality management. The role involves supervising staff, developing operational policies, and ensuring excellent customer service in a busy environment. Ideal candidates should possess a secondary school graduation certificate and have 1 to 2 years of relevant experience.

Qualifications

• 1 to 2 years of experience in a similar role required.
• High school diploma is mandatory.
• Skills in managing staff and operations are essential.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Supervise staff and manage events.
• Negotiate with clients and address customer complaints.

Skills

Attention to detail

Interpersonal skills

Oral communication

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Job description

3 days ago Be among the first 25 applicants

• Secondary (high) school graduation certificate
  
  

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory
  
  

Additional information

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Large workload
  
  

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities
  
  

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
  
  

Support for youths

• Participates in a government or community program or initiative that supports youth employment
  
  

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
  
  

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
  
  

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
  
  

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at PHI Hotel Group by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.