front desk manager

STOKE MOTEL; Revelstoke; On-site; CAD 45,000 - 55,000; Full time

Job summary

STOKE MOTEL in Revelstoke is seeking a Front Desk Manager to oversee daily operations. The ideal candidate will have 2-3 years of experience and strong interpersonal skills. Key responsibilities involve managing staff, implementing policies, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• 2-3 years of experience in a similar role.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Conduct performance reviews.
• Prepare budgets and monitor revenues and expenses.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Initiative

Team player

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Organize and maintain inventory

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Initiative
• Team player

Experience

• 2 years to less than 3 years

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