Front Desk Manager

Hôtel Travelodge Québec; Quebec; On-site; CAD 54,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Operations Manager to lead their front desk team. This role involves ensuring high service standards, overseeing daily operations, and fostering a positive team environment. With a commitment to guest satisfaction and continuous improvement, you will play a crucial role in enhancing the guest experience while meeting financial targets. Join a forward-thinking company that values teamwork, professional growth, and offers competitive salaries along with comprehensive benefits. This is a fantastic opportunity to advance your career in a vibrant and supportive environment.

Benefits

Group Insurance (life, disability, medical, dental, vision)

24/7 Virtual Health Support

Personal Days

Scheduled Vacations

Referral Bonuses

Qualifications

• Minimum of 5 years in hospitality, including 3 in team management.
• Strong organizational skills and ability to foster teamwork.

Responsibilities

• Ensure service quality and adherence to the establishment’s standards.
• Inspire, guide, and motivate the front desk team to deliver exceptional guest experiences.
• Analyze guest feedback to improve services continuously.

Skills

Communication Skills

Leadership Skills

Organizational Skills

Bilingual (French and English)

Problem-Solving Skills

Education

Degree in Hospitality Management

Tools

Property Management Systems (Opera)

Job description

Status: Full-time

Salary: From $54,000 to $60,000 depending on experience

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're developing transferable skills or building a career, you'll appreciate this dynamic team.

Responsibilities:

Operations Management:

• Ensure service quality and adherence to the establishment’s standards.
• Oversee daily operations, coordinating with other departments.
• Master all tasks, procedures, and policies related to Front Desk and Hotel operations.
• Optimize department performance to meet customer satisfaction and profitability goals.
• Understand and meet financial targets, ensuring budget compliance.
• Be prepared to assume various team roles as needed.

Leadership and Team Management:

• Inspire, guide, and motivate the front desk team to deliver exceptional guest experiences.
• Promote team engagement and ongoing learning.
• Communicate objectives and expectations clearly.
• Manage schedules in line with operational needs and collective bargaining agreements.
• Encourage professional development among team members.
• Lead recruitment, evaluation, and training efforts.

Guest Experience:

• Maintain high service standards and exceed guest expectations.
• Ensure smooth reservation, check-in, and check-out processes for a seamless experience.
• Analyze guest feedback to improve services continuously.
• Handle complex situations and complaints proactively, encouraging team involvement.

Requirements:

• Degree in Hospitality Management or related field.
• Minimum of 5 years in hospitality, including 3 in team management.
• Excellent communication and leadership skills.
• Knowledge of Property Management Systems (Opera is a plus) and computer tools.
• Bilingual in French and English, written and spoken.
• Strong organizational skills and ability to foster teamwork.
• Ability to work under pressure and adapt to unforeseen circumstances.

Languages: Bilingualism in French and English is required as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group with 52 years of experience, managing 12 hotels, over 65 real estate properties, and North America's largest tennis club. To learn more, visit our website.

Why join our team:

We offer competitive salaries, social benefits including group insurance (life, disability, medical, dental, vision), 24/7 virtual health support, personal days, scheduled vacations, referral bonuses, and more. We are committed to teamwork, training, and supporting professional growth. Join Tidan and take your career to the next level in our hotel or real estate divisions.