front desk hotel clerk

Government of Canada; Whitehorse; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a fast-paced environment. This role involves providing exceptional customer service to guests, handling complaints, and managing room assignments. You'll be responsible for ensuring a smooth check-in and check-out process while maintaining a welcoming atmosphere. If you thrive in a dynamic setting and enjoy helping others, this opportunity could be the perfect fit for you.

Benefits

Health care plan

Free parking available

Parking available

Qualifications

• Experience in customer service and complaint resolution.
• Ability to perform clerical duties and assist guests with special needs.

Responsibilities

• Investigate and resolve complaints and claims from guests.
• Register guests, assign rooms, and manage reservations.

Skills

Customer Service

Complaint Resolution

Clerical Duties

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Rural area

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Additional information Work conditions and physical capabilities

• Fast-paced environment

Benefits Health benefits

• Health care plan

Other benefits

• Free parking available
• Parking available