front desk hotel clerk

Skky Hotel; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Agent to join their team. In this role, you will be the first point of contact for guests, responsible for registering arrivals, managing reservations, and ensuring a smooth check-in and check-out process. Your excellent customer service skills will shine as you assist guests with inquiries about hotel facilities and local attractions. This dynamic position requires a team player who thrives in a fast-paced environment and is committed to providing exceptional service. If you are organized, reliable, and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Experience in customer service and hospitality is an asset.
• Strong interpersonal skills and flexibility are essential.

Responsibilities

• Register guests, process arrivals and departures, and manage reservations.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Interpersonal Skills

Flexibility

Organization

Reliability

Teamwork

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Internet

Job description

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work setting:

• Hotel, motel, resort

Tasks:

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge:

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Internet

Security and safety:

• Bondable

Work conditions and physical capabilities:

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability:

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player