front desk hotel clerk

Microtel Inn and Suites- Antigonish; West River; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local hotel in West River, NS is seeking a front desk hotel clerk. This role involves registering guests, managing reservations, and providing information about hotel services. Ideal candidates will have excellent customer service skills and be able to work in a fast-paced environment. Training is available, and flexible hours can be offered. Enjoy benefits like free parking and on-site amenities.

Benefits

Free parking available

Learning/training paid by employer

On-site amenities

Qualifications

• Will train for the position.
• Client-focused and reliable.
• Ability to work in a fast-paced environment.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Maintain an inventory of vacancies and reservations.

Skills

Customer service

Multi-line switchboard operation

Flexibility

Organizational skills

Clerical duties

Tools

Opera

Word processing software

Database software

Spreadsheet

Job description

• Experience: Will train

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Parking available

Support for mature workers

• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

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About Microtel Inn and Suites- Antigonish

Microtel Inn and Suites- Antigonish in West River, NS