front desk hotel clerk

Bison Motel; Wainwright; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated staff to enhance guest experiences at a vibrant motel. This role involves registering guests, managing room assignments, and providing essential information about local attractions. Ideal candidates will possess strong customer service skills and a commitment to client satisfaction. With staff accommodations and relocation costs covered, this opportunity is perfect for those looking to grow in the hospitality field while enjoying a supportive work environment. Join a team that values organization and client focus, and make a difference in guest experiences!

Benefits

Staff accommodation provided

Relocation costs covered by employer

Qualifications

• High school diploma required with a focus on customer service.
• Experience in hospitality is an asset but not mandatory.

Responsibilities

• Register guests and assign rooms while providing excellent customer service.
• Maintain inventory of vacancies and process guest departures effectively.

Skills

Customer Service

Organizational Skills

Client Focus

Education

Secondary (high) school graduation certificate

Tools

Central Reservation System (CRS)

Spreadsheet Software

Job description

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work Setting

• Hospitality industry
• Staff accommodation provided
• Hotel, motel, resort
• Relocation costs covered by employer

Tasks

• Register arriving guests and assign rooms
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Computer and Technology Knowledge

• Central reservation system (CRS)
• Spreadsheet

Personal Suitability

• Client focus
• Organized