front desk hotel clerk

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work Setting

• Hospitality industry
• Staff accommodation provided

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties

Support for Persons with Disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for Newcomers and Refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Youths

• Provides awareness training to employees to create a welcoming work environment for youth
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for Mature Workers

• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Supports for Visible Minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities