front desk hotel clerk

colonial square inn&suites; Saskatoon; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a motivated individual to join their team as a front desk agent. This role involves registering guests, managing room assignments, and providing exceptional customer service. You will be the first point of contact for guests, ensuring a smooth check-in and check-out process while addressing any inquiries or concerns. The position requires strong organizational skills and the ability to work in a fast-paced environment. If you enjoy interacting with people and thrive under pressure, this opportunity is perfect for you.

Qualifications

• Experience in customer service is an asset.
• Ability to handle complaints and provide information about hotel services.

Responsibilities

• Register guests, assign rooms, and process reservations.
• Resolve complaints, calculate charges, and maintain inventory of room assignments.

Skills

Customer Service

Client Focus

Organizational Skills

Flexibility

Team Player

Education

Secondary (high) school graduation certificate

Tools

Word Processing Software

Database Software

Spreadsheet Software

Internet

Job description

• Education : Secondary (high) school graduation certificate
• Experience : Experience an asset

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Organize tasks to accomplish the work

Computer and technology knowledge

• Word processing software
• Database software
• Spreadsheet
• Internet

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Overtime required
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Proactive
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Do you have previous experience in this field of employment?