front desk hotel clerk

Ramada Inn & Suites; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated front desk agent to ensure a seamless experience for guests. This role involves registering guests, managing room assignments, and resolving any inquiries or complaints. You'll be the first point of contact, providing essential information about hotel services and local attractions. If you enjoy interacting with people and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values customer service and offers a welcoming atmosphere for both guests and staff.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.

Job description

Tasks

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Offer general information about points of interest in the area.
• Process guest departures, calculate charges, and receive payments.
• Balance cash and complete related financial reports and forms.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone calls and relay messages.
• Assist guests with special needs.